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ORDER HANDLING & FULFILLMENT
Order handling is 1-2 business days, though most orders ship same day if received before Noon and the product is in stock. Custom requests will require more time and be communicated as such. Orders are shipped by the carrier selected, options are; USPS (Priority/First Class), UPS, and FedEx. Each carrier has their own service-level commitments and delivery time varies based on the service selected during check-out.
Note, during busy periods of the year, order-handling may take longer though we do our best to communicate this on our website and after orders are placed should a delay occur.
SHIPPING AND TRACKING
We provide options with mainstream carriers which may be chosen during the Order-Checkout process. Be sure to order and select the carrier that best meets your timeline.
Orders with Urgency should utilize FedEx or UPS faster options (i.e. Next Day or Two-Day service). These orders must be received by Noon in order to have an opportunity to be shipped that same day. Weekends and Holidays can impact both regular and expedited shipping times. Be mindful, that orders received on a Saturday will ship Monday of the following week. Holidays which affect shipping carriers will extend the time associated with order delivery.
At present, for INTERNATIONAL orders we recommend UPS and FedEx options which tend to offer tracking services. Note, USPS does NOT provide tracking updates *in* the foreign country and therefore is not recommended. Fees associated with international orders (i.e. customs fees/duties) are to be paid by the customer and are not the responsibility of ZSPEC Design LLC.
Lost Packages:
ZSPEC wants you to receive your order, but once a package has departed our shipping facility follow-up for the package's whereabouts should first be with the shipping carrier. ZSPEC provides shipping tracking information that should be used to inquire with the respective shipping carrier. Should a package go missing contact the carrier and file a claim. For damaged items in transit by shipping carrier, the same process should be followed. Contact the carrier to file a claim, then contact ZSPEC to reorder a replacement as needed.
Shipping Carrier Tracking:
- FedEx: https://www.fedex.com
- United States Parcel Service (USPS): http://www.usps.com
- United Parcel Service (UPS): https://www.ups.com
RETURNS AND REFUNDS
Orders may be returned with pre-authorization by ZSPEC. Items must be in new, unused and complete in order to be returned. Click the Contact form to inquire about a return authorization from our customer support team. If your product meets the condition requirements, an RMA# will be issued and you will receive instructions to send the item back.
Customers are wholly responsible for shipping and any other fees associated to returning a product. This may not apply in the event of a defective exchange, the ZSPEC customer service team will determine course of action in this case (i.e. issuing a return label).
Items returned must be unpackaged, inspected and checked back into stock before a refund may be completed. Returns require 3-5 business days after receiving the item back for this process to be completed.
Returned items are subject to a 15% restocking fee. The product cost (amount paid for the item) minus restocking fee will be returned once this process is complete to whichever payment method was used. Note - shipping fees to send the item to the customer are unrecoverable and not refunded.
CANCELLATIONS
Orders that are desired to be cancelled can be done so before the order is fulfilled and shipped. If the item has already shipped and cancellation is desired, the customer must follow the RETURN process outlined above once the item is received.
If there are any questions on these policies or you need assistance, please contact us for assistance.
PRIVACY POLICY
This Privacy Policy describes how zspecdesign.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our payment processors only for purposes of completing transactions.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, or any form of payment), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our order-processing entities (i.e. credit card companies, Paypal, etc.)
Customer support information
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Your rights
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@zspecdesign.com or by mail using the details provided below:
ZSPEC Design LLC, 8845 Hikers Trl, Chardon OH 44024, United States